Monitoring - Our provider has finally created an update that should include a fix for this issue. If you are running telehealth sessions, and the video is still not showing up until the screen is rotated or some other action is taken, please let us know on our support widget or let us know via email at [email protected].
The telehealth update has been live for approximately 24 hours so far.
Feb 29, 2024 - 18:13 PST
Identified - There is an issue with iPhones: if the client is holding their iPhone in the 'vertical' position, they will not be able to view video correctly, i.e. they cannot see your camera. If the client rotates their phone to the 'horizontal' position, it should fix the issue. Alternatively, the tile view can be used.
We are currently working with our provider to get this fixed and will update our video component as soon as we can.
Dec 13, 2023 - 12:17 PST
Welcome to Kalix's home for real-time information on system performance and security. Here you'll find live and historical data on system performance. If there are any interruptions in service, a note will be posted here.
Kalix Platform
Operational
90 days ago
99.98
% uptime
Today
Telehealth
Operational
Online Schedulers
Operational
Messaging
Operational
Notifications
Operational
Credit Card Charging
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Resolved -
This incident has been resolved.
Apr 12, 10:47 PDT
Monitoring -
The server has been replaced and Kalix should be operating at full capacity. One problem with the sick server was that it was preventing the automatic increase in the number of servers based on load - now that this has been fixed, Kalix should be scaling as expected now based on traffic. We will be monitoring this issue and will update if there are any follow-up issues.
Apr 12, 08:47 PDT
Identified -
One of our servers is sick, which means that our other servers are being somewhat overloaded as the morning traffic picks up. We are currently replacing the server which should be available soon.
Apr 12, 08:33 PDT