A permanent fix was implemented that allows for clients to enter their names again. The default 'Telehealth User' workaround was removed.
The underlying cause of this issue was a change in how our provider's app behavior changed based on one of our configuration defaults. We changed the configuration to match.
Oct 15, 14:30 PDT
Changing status to degraded performance - clients are not able to enter a name, however they are still able to join the meeting. The default name will be 'Telehealth User'. We will update this page once we have a more permanent fix.
Oct 14, 11:08 PDT
An update has been applied so that a default name will be entered 'Telehealth User' instead of blank. This is a workaround until we fix the issue with the readonly field.
If the page is currently open, the page will need to be refreshed to see this change.
Oct 14, 10:34 PDT
There is a current issue in our telehealth were the name field is read-only for clients, which means they cannot start their meeting. This looks like a change in our provider. This does not affect clinicians because a name is automatically entered.
We are currently pushing a temporary emergency fix, were we will enter a name automatically by default, so at least clients can enter the meeting. This should be available soon.
Oct 14, 09:54 PDT