Update - We have tried to scale up the database; however, this process is currently stuck. It seems that there is a platform issue, so we have escalated this with the highest priority.
Jun 27, 2026 - 09:23 PDT
Investigating - We are currently investigating an issue where our database is resetting continuously, which is causing timeouts to occur on Kalix. Right now, the timeouts seem are happening in waves and a refresh should recover once the database is back. We are currently investigating why this issue is occurring, as we cannot see an obvious spike in usage that would overload the database.
Jun 27, 2026 - 08:15 PDT
Welcome to Kalix's home for real-time information on system performance and security. Here you'll find live and historical data on system performance. If there are any interruptions in service, a note will be posted here.
Kalix Platform
Degraded Performance
90 days ago
100.0
% uptime
Today
Telehealth
Operational
Online Schedulers
Degraded Performance
Messaging
Operational
Notifications
Operational
Credit Card Charging
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.