Welcome to Kalix's home for real-time information on system performance and security. Here you'll find live and historical data on system performance. If there are any interruptions in service, a note will be posted here.
Kalix Platform
Operational
90 days ago
100.0
% uptime
Today
Telehealth
Operational
Online Schedulers
Operational
Messaging
Operational
Notifications
Operational
Credit Card Charging
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Resolved -
This incident has been resolved on Fullscript's side, and the Fullscript integration can be used again. The underlying cause of the issue is that Kalix's servers were blocked by IP addresses, even though we have previously provided our IP addresses, and they have not changed.
Due to the nature of the blocking, it looked like the Fullscript authentication was dropped from Kalix's perspective, so this would have caused the Fullscript accounts to be disconnected in Kalix in response. Fullscript accounts will need to be reconnected on the 'My Organization' -> 'Account Settings' -> 'Integrations' page. If individual clinicians had Fullscript connected, it can be reconnected against the 'My Organization' -> 'My Details' -> 'Integrations' page.
Jul 19, 00:44 PDT
Update -
We are continuing to investigate this issue.
Jul 18, 14:02 PDT
Investigating -
The Fullscript integration is currently unavailable. Customers' Fullscript accounts for Kalix are disconnecting and will not connect again, so the functionality is not currently usable. The issue is on the Fullscript side, and they are currently investigating the cause.
Jul 18, 14:00 PDT