Kalix
All Systems Operational

About This Site

Welcome to Kalix's home for real-time information on system performance and security. Here you'll find live and historical data on system performance. If there are any interruptions in service, a note will be posted here.

Kalix Platform Operational
90 days ago
99.96 % uptime
Today
Telehealth Operational
Online Schedulers Operational
Messaging Operational
Notifications Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Average request response time
Fetching
Availability
Fetching
Past Incidents
Mar 29, 2020

No incidents reported today.

Mar 28, 2020

No incidents reported.

Mar 27, 2020

No incidents reported.

Mar 26, 2020
Resolved - Online schedulers that use the old widget code have now been fixed. This resolves all known issues relating to the downtime today.
Mar 26, 20:19 PDT
Update - We have discovered that the issue affecting online schedulers does not affect all calendars, only calendars that are using the old widget url. You can work around this issue by updating your widget code from the 'Appointment' -> 'Online Scheduling' page. We are still working on a permanent fix for this issue.
Mar 26, 18:13 PDT
Update - We have identified an issue with online schedulers due to what we think is a related problem with the certificate issue. We are currently working on a fix for this.

All other parts of Kalix are unaffected.
Mar 26, 18:05 PDT
Update - There was a secondary issue with validating the certificate which caused authentication issues after logging on, but this issue is also fixed. Kalix should now be working again.

We are monitoring the situation and will notify here if anything comes up.
Mar 26, 16:21 PDT
Monitoring - The fix to make sure that we find the correct certificate has been implemented, and was successful on one server. We are waiting for the changes to propagate to our other servers. Kalix should hopefully be working again in 10-15 mins.
Mar 26, 16:04 PDT
Identified - The issue has been identified and a fix is being deployed. The issue was due to an expired certificate which meant that the Kalix server could not start up. We actually already knew this certificate was due to expire, and had already setup and deployed a new certificate, so we are not sure how the old certificate stayed around.

Because the issue happened before the servers have even started, our monitoring tools did not pick up the issue, because the tools had not even started.
Mar 26, 15:59 PDT
Investigating - Around an hour ago an error occurred with an internal certificate that resulted in server issues. Unfortunately, our automated notification system did not alert us of this issue. We are currently investigating the cause of this problem. Thank you for your patience.
Mar 26, 15:32 PDT
Mar 25, 2020

No incidents reported.

Mar 24, 2020

No incidents reported.

Mar 23, 2020

No incidents reported.

Mar 22, 2020

No incidents reported.

Mar 21, 2020

No incidents reported.

Mar 20, 2020

No incidents reported.

Mar 19, 2020

No incidents reported.

Mar 18, 2020

No incidents reported.

Mar 17, 2020

No incidents reported.

Mar 16, 2020

No incidents reported.

Mar 15, 2020

No incidents reported.