Kalix
All Systems Operational

About This Site

Welcome to Kalix's home for real-time information on system performance and security. Here you'll find live and historical data on system performance. If there are any interruptions in service, a note will be posted here.

Kalix Platform Operational
90 days ago
99.89 % uptime
Today
Telehealth Operational
Online Schedulers Operational
Messaging Operational
Notifications Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Average request response time
Fetching
Availability
Fetching
Past Incidents
Oct 27, 2021

No incidents reported today.

Oct 26, 2021

No incidents reported.

Oct 25, 2021

No incidents reported.

Oct 24, 2021

No incidents reported.

Oct 23, 2021

No incidents reported.

Oct 22, 2021

No incidents reported.

Oct 21, 2021

No incidents reported.

Oct 20, 2021

No incidents reported.

Oct 19, 2021

No incidents reported.

Oct 18, 2021

No incidents reported.

Oct 17, 2021

No incidents reported.

Oct 16, 2021

No incidents reported.

Oct 15, 2021
Resolved - A permanent fix was implemented that allows for clients to enter their names again. The default 'Telehealth User' workaround was removed.

The underlying cause of this issue was a change in how our provider's app behavior changed based on one of our configuration defaults. We changed the configuration to match.
Oct 15, 14:30 PDT
Update - Changing status to degraded performance - clients are not able to enter a name, however they are still able to join the meeting. The default name will be 'Telehealth User'. We will update this page once we have a more permanent fix.
Oct 14, 11:08 PDT
Update - An update has been applied so that a default name will be entered 'Telehealth User' instead of blank. This is a workaround until we fix the issue with the readonly field.

If the page is currently open, the page will need to be refreshed to see this change.
Oct 14, 10:34 PDT
Identified - There is a current issue in our telehealth were the name field is read-only for clients, which means they cannot start their meeting. This looks like a change in our provider. This does not affect clinicians because a name is automatically entered.

We are currently pushing a temporary emergency fix, were we will enter a name automatically by default, so at least clients can enter the meeting. This should be available soon.
Oct 14, 09:54 PDT
Oct 14, 2021
Oct 13, 2021

No incidents reported.