Indexing of records delayed
Incident Report for Kalix EMR
One of our servers that indexes records and does additional processing was down due to issues with our underlying cloud provider. Some of the problems that would have been seen during this downtime was the following:

1. Reminder messages, including opt-in messages etc would have been delayed.
2. New records, such as clients and contacts, would not have been searchable.
3. Insurance batches and other background processes would have been delayed.

Once the issue was finally discovered at around 5pm and resolved all queued up work was run within a few minutes, and all the issues above were automatically resolved (albeit significantly delayed from normal).

Unfortunately if you created multiple client or contact records because they were not showing up in search, then there will probably be duplicate records. You should find your duplicate records and 'archive' them to prevent confusion in the future.
Posted Aug 01, 2018 - 11:00 PDT