Kalix is functioning correctly and Cloudflare's notification is also closed. We are going to resolve this issue for now.
Posted Aug 22, 2022 - 10:29 PDT
Monitoring
The emailing bug has also been fixed so Kalix should be back to normal now. We will be monitoring for any more issues.
Posted Aug 22, 2022 - 07:01 PDT
Identified
Unfortunately in our haste to fix the earlier issue we included a bug in sending emails. We are currently pushing a fix for this issue.
Posted Aug 22, 2022 - 06:48 PDT
Monitoring
We have updated the connection to Cloudflare and this has seemed to fix up the issues. We are currently monitoring but please let us know if there are any ongoing issues.
The status update has not been closed on their website yet, so we will continue to monitor until it is closed.
Posted Aug 22, 2022 - 06:12 PDT
Identified
As we were suspecting, it seems like there is a problem with our provider, Cloudflare. There is currently an issue with the 'Cloudflare Tunnel' feature which we use to connect our internet network to the general internet. We use this feature to protect your data, but it seems that requests are partially making it to our server but then not back again - this means that it may seem that a piece of data has not been saved but it actually has.
We are expecting a speedy resolution and will update once we have more information.
Posted Aug 22, 2022 - 05:52 PDT
Investigating
We are aware of "Unknown Errors" that are currently occurring on the Kalix system. It does not seem to be every request, but some requests are returning a 0 length response which is not expected and will cause the unknown error. We are currently looking into the cause of the issue - it seems to be occurring between our servers and Cloudflare, which distributes our data.
Posted Aug 22, 2022 - 05:17 PDT
This incident affected: Kalix Platform and Messaging.