Faxing showing unknown error

Incident Report for Kalix EMR

Resolved

This incident has been resolved.

Posted Oct 12, 2021 - 16:04 PDT

Monitoring

A fix has been implemented and we have completed an emergency patch to fix this issue. Fax should be working as expected.

Please note this issue seems to have only affected sending faxes - receiving faxes should have been unaffected.

We will monitor this issue for a time to make sure things are running smoothly.

Posted Oct 11, 2021 - 12:04 PDT

Update

We are continuing to work on a fix for this issue.

Posted Oct 11, 2021 - 11:38 PDT

Identified

When sending a fax in Kalix, you will see an unknown error. We have identified the reason for this issue and are currently applying a fix.

Posted Oct 11, 2021 - 11:37 PDT

This incident affected: Messaging.